For installation information, please go to the support page.
Customer questions & answers
Question: Is this a thunderbolt device?
Answer: No. It is a USB-C device. The confusing part is the Apple computer "Thunderbolt 3" port is also a USB-C port. So, this device will work fine in your Thunderbolt 3 port. But this device is not a Thunderbolt 3 device.
Question: Will this hub interfere with my wifi as other hubs have?
Answer: I have a MacBook Pro and from my experience with this product it does not interfere with Wireless Connections.
Question: This thing is causing my mouse to lag, anyone have this problem?
Answer: try getting a bluetooth mouse, or plug the mouse receiver directly into the laptop.
Question:Will this work with a Galaxy s8 phone?
Answer:I tried using it with my Umidigi S3 Pro and it didn't work so I don't think so, but it might work on Samsung devices.
Question:This thing is causing my mouse to lag, anyone have this problem?
Answer: My mouse has lagged & I click out to make it stop.
Question: Will this work for Galaxy s10e so i can connect it through ethernet and change the phone at the same time?
Answer: support，work for Galaxy s10e
Question: Will this device connect my Fire 10 HD tablet to the internet?
Answer: sorry，not support
Question: Will it power a PoE device plugged into the ethernet port?
Answer: No, this model isn’t designed to power up POE devices. There no software to enable / disable POE for this adapter that I know of.
Question:Will this work with Samsung Galaxy S5?
Question:Will this provide power to a usb a connected peripheral device, as if the device was directly connected into a powered usb-a port on an older mac?
Answer:no this is only for ethernet and usb. no power port usb -c
For other question, please feel free to contact us.