For installation information, please go to the support page.
- Download center
Customer questions & answers
Question: Windows 10: I have seen different replies....Is it plug-and-play or not?
Answer: Yes. I have Windows 10 and the adapter was quickly recognized and installed when I connected it to the computer. Hope this helps.
Question: If my network card is not working , will that work ? or i have to have a working network card ?
Answer:It will work, it's totally separate from the network card on the computer.
Question: I can’t get it to connect. I ran the setup and rebooted. No networks show up.
Answer:If the device is pluged in the hub and driver installed, there should be a signal icon on the right bottom of the screen. You click the icon and can see a row of wifis if there are wifis.
Question:I live in an apt complex with many other wifi signalsin between the router and this device would still cover @ least 1500 feet away?
Answer:Dear customer Thank you very much for your question Sorry, the current coverage of our products is 49-65ft.wish you happy life!
Question: Will this dongle speed up my current 80211.n system? (currently get only 65mbps).
Answer: 802.11n has a theoretical max speed of 300 Mbps, and with an advanced antenna system, may even reach 450 Mbps - well above the 65 Mbps you are presently getting. This product has its fastest speeds using 802.11 ac, (5GHz 867Mbps or 2.4GHz 300Mbps). In both n and ac, you are well below the max speed of that standard. You may improve your speed -IF- the bottleneck is the network card/adapter in your PC, -OR- the router you are using is rated at a much lower speed, -OR- your router is located far away or blocked by obstacles between it and your PC. You can try to use a friend's laptop or PC that you know runs at a faster 802.11n speed, in your home. If it also only gets 65 Mbps, try moving it around your home to see if it gets faster. If it doesn't, then either your router is slow or your Internet Service Provider is limiting you to the 65 Mbps max. I have this WiFi adapter on a laptop's USB3 port and I'm getting very close, sometimes faster, to the advertised speed.
Question: Can this be used with a wpa2-enterprise 802.1x port-authenticated wifi network (like eduroam), with eas-ttls and pap, with user & pwd specified?
Question: How do you find the mac address on this device?
Answer:It is something like this... (Win7) Go to Control Panel, Network and Internet. There should be an icon for the LAN device. Click on it. Then, in either
Question: What version of USB does this adapter use? 3.0 ?
Answer: You should state this USB 3.0 requirement in the product description.I have a Dell desktop with 8 USB ports - ALL of which are USB 2.0.
Question: what would be an optimal location in a residense?
Answer: The best location is no more than 000 square feet away from your router.
Question: Is there a direct download link? Please post it for Windows 10
Answer: Please go back to the download center to get the driver link
Question: will this work for a MacBook Pro from 2009?
Answer: The wifi adapter work for Mac OS from verson 10.6 to 10.13
For other problems, please feel free to contact us